In a recent survey, we asked our clients what they liked most about working with Gemini Group. Here's what they had to say.
Having created CCRs myself prior to using Gemini, I can say with no reservation that using Gemini's
interactive software is 100 times easier and results in a very professional report. Also, Gemini's
staff are very helpful when questions arise and very knowledgeable about my state's reporting
regulations, which gives me peace of mind that my report is always in compliance. The service is prompt,
trouble free and at a very reasonable cost. I have been using Gemini for over 17 years and am a
very satisfied customer.
Oustanding service from start to finish. The folks at Gemini Group are professional and knowledgeable
and deliver results that are second to none. Gemini is helpful above and beyond from the small details to the
most complex issues that can arise when compiling the report. i am grateful every year for the support
and dedication we receive from Gemini Group. Thank you for all you do. We appreciate your services very much.
Assured compliance, ease of use, great looking, reasonable cost. An over-all excellent product. Not to
mention preemptive, thoughtful, caring, and approachable customer service. As far as I can tell, Gemini is
a model for CCR generation service.
Gemini does it all. I plug the data in, answer some simple questions and press a button and it's
done!!! As for regulatory updates and changes, again, Gemini takes care of all that so I know that
the finished product is completely in compliance.
I would say yes, the customer service is outstanding. Kathy Foley is always there to answer your
questions or help solve your problems. The review team also does an outstanding job making sure
that everything is right no matter what state you are in. I have never had a problem getting our
CCR reports out on time without any errors. Thanks for the service!
I have used Gemini Group since their company first started in 1998. Tom and Michael have always
answered all my questions and went out of their way to help me. From day one they have kept up
with all rules and regulations required by the EPA to produce an oustanding Water Quality Report
at a very cost-effective price.
Very user-friendly and easy to use. The technical and customer support is great. The CCRs look
great and I like the ability to personalize.
We have used Gemini Group for our Consumer Confidence Report and other notifications since its
inception. You can count on accuracy and great technical assistance in a timely manner. They
operate in a very professional way including understanding each state's requirements which allows
a level of confidence knowing they have done their research thoroughly. At the same time, if I need
a particular issue or point clarified they are very helpful to answer or find the correct
information regarding the subject in question. A great group to work with!
They are a professional company that ensures the correct information, data, regulations, etc., are put
in your CCR. They work closely with you to ensure that your CCR comes out the way you want it.
Gemini Group is a savior. I have several systems that need to be included in our report and they have
made it as easy as possible. They are knowledgeable in the CCR requirements and very helpful in
organizing a comprehensive CCR. A big plus is that that are also very friendly.
With Gemini, we do not have to worry about being compliant. Our data is reviewed thoroughly and our
deadlines are met on time every year.
The quality of the report is greatly improved since we started using Gemini Group. The amount of staff
time required to prepare the report has been greatly reduced. The Gemini Group is diligent about
accuracy and professionalism. Our contact, Kathleen Foley, provided the support and guidance, as well as
cheerfulness, which exceeded our expectations. In fact, this is our third year working with Kathy and we
could not do it without her!
I love the ease of how Gemini's software walks you through the process of entering your information
from beginning to end. Their customer service and technical and editing departments are excellent.
They are always available for questions and respond quickly if you email them. We've been a client of
Gemini's for years. It was the best choice we made in having Gemini produce our CCR!
With Gemini Group, there's no worries. Give them the info and they take over. Covering and reviewing
the whole job and keeping the town in the loop! Been using them for a long time now and wouldn't change.
The appearance and digital copies are beautiful! Continue what you and your staff are doing. Thank you!
It's a 'one-stop shop' for all of your CCR needs. I have enjoyed my interactions with Gemini Group. The
people are always courteous and helpful (especially Kathleen Foley!). Some may ask, 'why continue mailing
out CCRs to customers when you can simply post them on the web?' I answer by saying 'it's the one and only
publication that we supply to the public per year'. If we have anything to communicate to the public, we do so
through the CCR. We have had many compliments on the CCR since switching to Gemini Group! Great job guys!
Gemini Group has been preparing and distributing our water quality reports for over 16 years. We have been
extremely happy with their service in regards to customer response and updating their program to ensure
EPA regulations are met. The report builder is user friendly and the information from previous years is
already included so no need to retype. I highly recommend Gemini Group.
That's easy because I have told so many people the reason. I love the convenience of online design. I wear
many hats here at my small water district and this is so fast and easy. Gemini Group does most of the
work as far as proofing, printing, and mailing. I just sit back after the design to enjoy a beautiful,
professional CCR report as do all of our customers.